At DOZOFF, we want you to be completely SATISFIED with us!
Our Returns Policy forms part of, and must be read in conjunction with, our Terms of Use. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 04/08/2021.
We guarantee 1-to-1 REPLACEMENT or FULL REFUND if the Dozoff products that you have purchased are:
- DEFECTIVE
- EXPIRED
Claims must be lodged via the phone, our website or email within (7) SEVEN days of the delivery date to be eligible for replacement or refund. Depending on the claim we may require evidence of the defect via email or post. Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and receive a full refund will be offered.
How to request for a replacement or refund?
1. Contact us via email at [email protected]. A customer service representative will get in touch with you.
2. Once we have evaluated the situation with the evidence provided, a 1-to-1 REPLACEMENT or FULL REFUND will be issued within (14) fourteen working days if the evidence provided is valid.
If you feel that your situation falls outside of our policy, we encourage you to contact us on [email protected] to confirm if your request can be accepted. Remember your satisfaction will always be our priority, so please feel free to contact us and we will work hard to resolve any issues.
Defective or Expired items
Please accept our apologies if you have received an item that is expired or defected. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is defected, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.
Item not received
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 14 days from the day on which you received an email from us confirming that the item had been dispatched.
What we'll do next
All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item (excluding the cost of delivery). Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We will refund the original credit/debit card/bank account used to purchase the item.
Cost of returning items
Please note that we can only refund the product costs for returning an item where: we sent you the wrong item, or the item is defected or expired. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the replacement is confirmed.
Please contact our customer service representatives, at [email protected] or through our website www.dozoff.co.
